This weblog is prepared for BBS 2nd year students as required by the new TU syllabus. The main objective of this weblog is to develop business vocabulary used in management, marketing, finance, and business communication. Proper use of business terms helps students understand business activities and improves professional writing skills. This weblog focuses on commonly used business words and their practical application, which is useful for academic as well as professional purposes.
BBS 2nd Year
5 marks Fix Question
VVI
Business Communication
Frequently Asked Business Vocabulary
1. Communication
Communication is the process of sharing ideas, information, thoughts, or feelings between two or more people. It involves a sender, message, medium, and receiver to create mutual understanding. Effective communication reduces misunderstanding and improves relationships in personal and professional life.
2. Business Communication
Business communication refers to the exchange of information within and outside an organization to achieve business goals. It includes written, oral, and digital communication used for coordination, decision-making, motivation, and control. Effective business communication improves efficiency, productivity, and professional relationships.
3. Communication Process
The communication process is a systematic flow of transmitting messages from sender to receiver. It includes sender, encoding, message, channel, receiver, decoding, feedback, and noise. A complete process ensures the message is clearly understood and objectives are successfully achieved.
4. Sender
The sender is the person or organization that initiates communication. The sender develops an idea, encodes it into a message, and selects a suitable medium to transmit it. Effective communication depends on the sender’s clarity, attitude, and communication skills.
5. Receiver
The receiver is the individual or group who receives and interprets the message sent by the sender. The receiver decodes the message based on knowledge, experience, and perception. Communication is successful only when the receiver correctly understands the intended meaning.
6. Message
A message is the information, idea, or feeling that the sender wants to communicate. It can be verbal, written, visual, or non-verbal. The clarity and accuracy of the message determine how effectively communication objectives are achieved.
7. Encoding
Encoding is the process of converting ideas or thoughts into symbols, words, or gestures that can be transmitted to others. The sender encodes the message using language, tone, or visuals. Poor encoding may cause misunderstanding or misinterpretation.
8. Decoding
Decoding is the process by which the receiver interprets and understands the message. It involves translating symbols or words into meaningful information. Effective decoding depends on the receiver’s knowledge, experience, and attention, ensuring accurate understanding of the message.
9. Channel
A channel is the path through which a message travels from sender to receiver. Examples include face-to-face conversation, telephone, email, letters, and social media. Selecting the appropriate channel ensures speed, clarity, and effectiveness of communication.
10. Medium
Medium refers to the form or tool used to transmit a message. It includes written documents, oral speech, electronic media, or visual presentations. Choosing the right medium helps convey the message clearly and suits the nature, urgency, and audience of communication.
11. Feedback
Feedback is the receiver’s response to the sender’s message. It confirms whether the message has been understood correctly. Feedback can be verbal or non-verbal and helps improve communication effectiveness by identifying errors or misunderstandings.
12. Noise
Noise refers to any disturbance that interferes with the communication process. It can be physical, psychological, semantic, or technical. Noise distorts the message and reduces communication effectiveness, leading to misunderstanding or incomplete information transfer.
13. Communication Barrier
A communication barrier is any obstacle that prevents effective transmission or understanding of a message. Barriers may arise due to language differences, emotions, environment, organizational structure, or cultural issues. Overcoming barriers is essential for successful business communication.
14. Semantic Barrier
Semantic barriers arise due to differences in meaning, interpretation, or understanding of words and symbols. Technical jargon, ambiguous language, and poor vocabulary cause confusion. Semantic barriers often result in misinterpretation, especially when sender and receiver have different backgrounds.
15. Psychological Barrier
Psychological barriers occur due to emotional or mental states such as stress, fear, prejudice, or lack of interest. These factors affect perception and understanding. Psychological barriers reduce attention and openness, making communication less effective and sometimes completely ineffective.
16. Physical Barrier
Physical barriers are environmental factors that obstruct communication. Examples include noise, distance, poor lighting, faulty equipment, or uncomfortable surroundings. Such barriers prevent clear message transmission and are common in large organizations or noisy workplaces.
17. Organizational Barrier
Organizational barriers arise due to improper organizational structure, complex hierarchy, rigid rules, and lack of communication channels. Delay in information flow, authority gaps, and filtering of messages create misunderstandings and reduce communication efficiency in organizations.
18. Verbal Communication
Verbal communication involves the use of spoken or written words to convey messages. It includes oral and written communication. Verbal communication is widely used in meetings, presentations, reports, and conversations, making it essential for effective business operations.
19. Non-verbal Communication
Non-verbal communication conveys messages without using words. It includes facial expressions, gestures, posture, eye contact, and tone of voice. Non-verbal cues support verbal communication and often express emotions and attitudes more effectively than words.
20. Oral Communication
Oral communication involves spoken words used in face-to-face conversations, meetings, speeches, and telephone calls. It allows immediate feedback and clarification. Oral communication is effective for quick decision-making but may lack permanent records.
21. Written Communication
Written communication uses written symbols to convey messages through letters, emails, reports, memos, and notices. It provides permanent records, clarity, and legal evidence. However, it is time-consuming and lacks immediate feedback compared to oral communication.
22. Formal Communication
Formal communication follows official organizational channels and hierarchy. It includes official letters, reports, memos, and notices. Formal communication ensures discipline, accuracy, and accountability but may be slower due to procedural requirements.
23. Informal Communication
Informal communication occurs outside official channels and is based on personal relationships. It includes casual conversations and social interactions. Informal communication is fast and flexible but may spread rumors and inaccurate information if not managed properly.
24. Intrapersonal Communication
Intrapersonal communication is communication within oneself. It involves self-talk, thinking, and reflection. This type of communication helps in decision-making, self-evaluation, and personal development, influencing how individuals interact with others.
25. Interpersonal Communication
Interpersonal communication occurs between two or more people. It includes conversations, interviews, meetings, and discussions. This type of communication builds relationships, resolves conflicts, and enhances teamwork in personal and professional environments.
26. Organizational Communication
Organizational communication refers to the flow of information within an organization. It includes downward, upward, and horizontal communication. Effective organizational communication ensures coordination, motivation, control, and achievement of organizational goals.
27. Downward Communication
Downward communication flows from top management to lower-level employees. It includes instructions, policies, orders, and feedback. This communication helps guide employees and implement organizational plans effectively.
28. Upward Communication
Upward communication flows from employees to management. It includes feedback, suggestions, complaints, and reports. Upward communication helps management understand employee needs and improve decision-making and organizational effectiveness.
29. Horizontal Communication
Horizontal communication occurs between employees or departments at the same organizational level. It helps in coordination, problem-solving, and teamwork. This communication improves efficiency and reduces misunderstanding between departments.
30. Grapevine Communication
Grapevine communication is an informal and unofficial communication network within an organization. It spreads information quickly but may include rumors and inaccurate messages. Though unreliable, it reflects employee feelings and organizational climate.
31. Business Etiquette
Business etiquette refers to acceptable professional behavior in the workplace. It includes manners, dress code, communication style, and respect. Proper etiquette creates positive impressions, builds trust, and enhances professional relationships.
32. Telephone Etiquette
Telephone etiquette involves polite and professional behavior while communicating on the phone. It includes clear speech, proper greetings, active listening, and courteous responses. Good telephone etiquette represents the organization’s image and improves customer relations.
33. Professionalism
Professionalism refers to responsible, ethical, and respectful behavior in the workplace. It includes competence, punctuality, honesty, and effective communication. Professionalism builds credibility, trust, and long-term career success.
34. Ethics
Ethics are moral principles that guide behavior and decision-making. In business, ethics ensure honesty, fairness, and responsibility toward stakeholders. Ethical practices enhance reputation, trust, and long-term sustainability of organizations.
35. Ethical Dilemma
An ethical dilemma arises when a person faces conflicting moral choices. It involves deciding between right and wrong actions. Ethical dilemmas are common in business situations involving profit, honesty, responsibility, and social obligations.
36. Ethical Lapse
An ethical lapse refers to failure to follow ethical standards or moral principles. It includes dishonest behavior, corruption, or misuse of authority. Ethical lapses damage organizational reputation and can lead to legal and professional consequences.
37. Cultural Sensitivity
Cultural sensitivity is awareness and respect for cultural differences in values, beliefs, and behavior. It helps avoid misunderstandings and promotes effective communication in diverse workplaces. Cultural sensitivity is essential in global and multicultural business environments.
38. Intercultural Communication
Intercultural communication involves interaction between people from different cultural backgrounds. It requires understanding cultural norms, language differences, and communication styles. Effective intercultural communication reduces conflict and supports international business success.
39. Active Listening
Active listening is the process of fully concentrating, understanding, and responding to a speaker. It involves attention, feedback, and clarification. Active listening improves understanding, builds trust, and strengthens professional relationships.
40. Presentation
A presentation is a structured method of delivering information to an audience using speech and visual aids. It is commonly used in meetings, seminars, and training. Effective presentations improve persuasion, clarity, and audience engagement.
41. Report Writing
Report writing is the systematic presentation of facts, findings, and recommendations. Business reports support decision-making and problem-solving. Clear structure, accuracy, and objectivity are essential features of effective report writing.
42. Business Letter
A business letter is a formal written communication used for official purposes. It includes inquiries, complaints, orders, and requests. Business letters follow a standard format and maintain professionalism and clarity.
43. Memo
A memo is a short written message used for internal communication within an organization. It conveys instructions, reminders, or announcements. Memos are informal compared to letters but maintain clarity and official purpose.
44. Notice
A notice is a written announcement displayed publicly to inform people about events, rules, or instructions. It is brief, clear, and formal. Notices are commonly used in offices, schools, and public institutions.
45. Email Communication
Email communication is a fast and widely used electronic method of exchanging information. It supports formal and informal communication. Proper email etiquette ensures clarity, professionalism, and effective digital interaction.
46. Press Release
A press release is an official statement issued to the media to share important information about an organization. It helps build public image, promote events, and communicate achievements in a professional and structured manner.
47. Public Relations
Public relations involve managing communication between an organization and the public. It aims to build a positive image, trust, and goodwill. Effective public relations enhance reputation and support organizational objectives.
48. Visual Aids
Visual aids include charts, graphs, slides, and images used to support communication. They improve understanding, retention, and audience interest. Visual aids are commonly used in presentations and training programs.
49. Audience Analysis
Audience analysis is the process of understanding the audience’s needs, background, and expectations. It helps tailor messages effectively. Proper audience analysis ensures relevance, clarity, and successful communication outcomes.
50. Feedback Mechanism
A feedback mechanism is a system that collects responses from receivers to evaluate communication effectiveness. It helps identify gaps, improve performance, and enhance communication quality in organi
